Traveling NGDV Field Service Representatives

STS Technical Services is actively seeking Traveling Field Service Representatives to join our team providing troubleshooting, maintenance and vehicle repair. This is an 80% travel position where FSR’s will work at multiple fielding locations throughout the United States.

Job Summary

The Field Service Technician will be responsible for traveling to customers sites (truck end users) to perform in service operations and maintenance training to ensure customers know how to operate our equipment in a proper and safe manner. This role will also be responsible for preforming diagnostics and repairs at customer sites throughout the US for all products produced within their realm of expertise to ensure our products are repaired in a proper and timely manner to reduce any future issues.

Key Responsibilities

These duties are not meant to be all-inclusive and other duties may be assigned.

• Provide product orientation classes at customer locations for various products.
• Onsite at customer locations, diagnose and repair all issues related to equipment.
• Assist dealer service technicians with diagnosing and repairing, either on-site, on the phone, or via email.
• Follow up on repairs made to customer equipment, to ensure customer is satisfied.
• Troubleshoot customer concerns and develop best resolution.

Required Skills & Abilities

• High School Diploma or its equivalent,
• Five (5) or more years of relevant experience in automotive, heavy trucks, or marine repair.
• 2 years of experience working on EVs
• Previous work experience as a mobile mechanic
• Ability to travel 80%.

Preferred:

• Strong electrical systems background.
• Strong written and oral communication skills.
• ASE Certifications

Physical Demands:

Frequent Standing, Walking/Running, Reaching, Bending/Kneeling, Hearing, Talking, Visual, Fine Dexterity, Upper Extremity Repetitive Motion, and Lifting/Carrying and Pushing/Pulling up to 50lbs.; Occasional Sitting, Climbing, Driving, Typing, Fine Dexterity; Seldom Extremity Repetitive Motion.

Why Join STS Technical Services?

STS Technical Services offers a comprehensive benefits package for employees and their families, including:

• Health, dental, and vision insurance
• Disability and life insurance
• 401(k) plan
• Paid vacation and holidays

STS Technical Services is proud to partner with TICO Manufacturing, a leader in industrial vehicle and equipment production. We are a drug-free workplace committed to safety, efficiency, and career growth.

Apply today to join our team in Ridgeland, South Carolina!

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