Test Site Field Service Representative (JLTV)
Test Site Field Service Representative (JLTV)
STS Technincal Services
AM General
Location: Position location varies based on actual test site
Position Summary
STS Technical Services is seeking a highly skilled Field Service Representative with in-depth technical expertise in the JLTV (Joint Light Tactical Vehicle) and HMMWV (High Mobility Multi-Wheeled Vehicle) families. This critical role involves supporting U.S. Government and military customers worldwide, handling Total Package Fielding, maintenance programs, quality inspections, and warranty support in CONUS and OCONUS locations. As a Subject Matter Expert (SME), you will play an essential role in ensuring the operational readiness and longevity of AM General’s JLTV and HMMWV vehicles, tools, and maintenance procedures. The role may also include supporting engineering efforts at various test sites and assisting with training programs. Instructor experience is a plus.
Key Responsibilities
- Act as Subject Matter Expert on automotive systems including JLTV, trailers, and HMMWV, with technical knowledge, tooling requirements, and maintenance procedures.
- Attend JLTV A2 FoV & trailer training in Indiana and/or Michigan.
- Provide field service support to customers globally, addressing technical and service inquiries.
- Assist Engineering during testing at various CONUS and OCONUS sites.
- Conduct training (OPNET & FLMNET) for U.S. and foreign customers.
- Create detailed field service reports on program and vehicle status, deficiencies, and repairs.
- Perform troubleshooting and maintenance for prototype government vehicle testing.
- Promote Training and Field Service capabilities to customers.
- Liaise between customer field operations and internal teams for product concerns.
- Provide daily updates on vehicle status and participate in test-related reviews and meetings.
- Travel to support test site locations as needed.
Required Knowledge and Skills
- Automotive vocational degree or five years of technical experience required.
- ASE certifications preferred.
- Prior MOS experience related to JLTV and HMMWV FoV is desirable.
- Experience in operator and maintainer-level instruction beneficial.
- Proficiency in Microsoft Suite and SharePoint required.
- Willingness to travel extensively and obtain a company credit card.
- Strong troubleshooting skills in automotive systems.
- Excellent communication skills in English, with the ability to work independently and in teams.
- Knowledge of diagnostic and repair equipment and CAN BUS networks preferred.
- Experience with Government and OEM prototype test site support is a plus.
- Must be able to qualify, obtain, and hold a U.S. Government clearance and/or CAC
Travel Requirements:
- Up to 90% travel required. Must obtain a U.S. Passport.
Why Join STS Technical Services?
At STS Technical Services, we pride ourselves on supporting U.S. Government and military operations globally. As a Field Service Representative, you will have the opportunity to work with cutting-edge technology and critical systems that keep military operations running smoothly. Join us in making an impact while contributing to the success of missions worldwide.
Compensation and Benefits
- Competitive pay based on experience
- Full-time benefits: Paid Time Off (PTO), Health Insurance, 401(k)
- Travel reimbursement and per diem available
About STS Technical Services
STS Technical Services is a leading provider of workforce solutions, specializing in aerospace, defense, and industrial industries. Our teams connect highly skilled professionals with top companies globally, ensuring the success of projects and operations. At STS, we are committed to excellence in both our people and our services.
STS Technical Services is an equal opportunity employer.
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