Dealer Operations Manager – Remote

STS Technical Services is currently seeking a skilled and results-driven Dealer Operations Manager to join our team. This remote role focuses on developing and managing our client’s Dealer Network. As the Dealer Operations Manager, you will be responsible for planning, operations, performance evaluations, and administration of all dealers. Reporting to the Senior Director of Sales & Marketing, you will play a key role in the continued development of the industry’s best dealer network through programs, technology, people, and processes.

Duties and Responsibilities

Dealer Network Management:

• Collaborate with Regional Managers, Education, Aftermarket, and the Dealer Council to develop programs, standards, and processes to create a consistent, high-quality experience for our client’s customers across their Dealer Network.
• Monitor dealer performance, ensuring adherence to company policies and standards.
• Oversee dealer training programs and provide necessary support.
• Maintain compliance with dealer standards.
• Manage dealer contracts and contract renewals.
• Manage annual dealer business planning and quarterly scorecards.
• Manage new dealer onboarding.

Financial Management:

• Monitor dealer financial health, including profitability and cash flow.
• Review dealer funding arrangements and ensure compliance with financial agreements.
• Contribute to the long-term viability and growth of the business.

Sales Performance:

• Analyze sales data and market trends to identify growth opportunities.
• Work closely with the sales team to achieve revenue goals.
• Regularly review sales performance and adjust strategies as needed.
• Analyze network footprint vs. existing infrastructure.

Service & Parts Performance:

• Analyze dealer parts and service data and work closely with service and aftermarket teams to achieve goals.
• Regularly review service and parts performance and adjust strategies as needed.

Stakeholder Communication:

• Act as a liaison between the manufacturer and dealers.
• Ensure effective communication channels are maintained with dealers and internal teams.

Required Skills & Abilities

• Proven experience as a Sales Manager or similar role, with a track record of achieving sales targets.
• Proven experience as a high-level key account manager.
• Capacity and aptitude to learn emerging technologies, representing those chosen and evaluating/recommending other technologies for consideration.
• Strategic thinker with a results-oriented mindset.
• Self-motivated and tenacious, with a passion for exceeding goals.
• Ability to thrive in a fast-paced and dynamic environment.

Education & Experience

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Technical aptitude for heavy equipment; some knowledge of engineering is a plus.
• 5+ years of experience in heavy industrial equipment sales and support, with heavy emphasis on electrified vehicles and/or major account fleet sales.

About STS Technical Services:

STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.

Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!

If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.

STS Technical Services is an equal opportunity employer.

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